Technical Enablement Program Manager at Claylabs

ABOUT CLAY Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers [Upgrade to PRO to see link] — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research. In 2025, we raised a $100M Series C [Upgrade to PRO to see link] by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue. In 2026, we announced our second employee tender offer [Upgrade to PRO to see link] in 9 months at a new $5B valuation. We also launched a community equity round [Upgrade to PRO to see link] for our customers, agency partners, and club members. Some things to know about us: - Our community [Upgrade to PRO to see link] includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs [Upgrade to PRO to see link] and 30k members on Slack. - Our culture [Upgrade to PRO to see link] is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. - All employees can work for free with world-class coaches who specialize in creativity, management, and more. - Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here [Upgrade to PRO to see link] - Read about us in the NYT [Upgrade to PRO to see link] Forbes [Upgrade to PRO to see link] First Round Review [Upgrade to PRO to see link] and more [Upgrade to PRO to see link] Hear from our employees directly on our Glassdoor [Upgrade to PRO to see link] page! About the Role We're looking for our first full-time Technical Enablement Manager to own training and product knowledge for Clay's customer-facing technical teams including: Product Support Specialists (PSS), Services, and Solutions Engineers (SE). You’ll own the systems, content, and training that help our technical teams ramp faster, service customers more effectively, and ultimately hit retention & adoption targets. This is a ground-floor opportunity. You'll build the programs, own the content, and deliver the training that keeps our technical teams ramped, current, and confident as Clay's product evolves at pace. You’ll be joining Clay’s Global Enablement team and working closely with CX, Product, and GTM leadership to make sure every technical hire and every tenured team member knows the product and can translate it into real customer impact. Our technical teams partner directly with some of the most innovative companies in tech including OpenAI, Notion, and Canva, helping them unlock new ways to drive growth and measurable value through Clay. What You’ll Do (Job Responsibilities) - Design role-based onboarding programs for Support, Services, and Solutions Engineers that accelerate ramp time and build a consistent technical foundation. - Lead live training sessions, product deep-dives, and hands-on workshops that help technical teams understand new features, workflows, and integrations. - Translating new releases, workflow updates, and feature changes into clear, practical content and then delivering it directly to the teams. - Develop and run certifications and knowledge checks that assess technical fluency, surface gaps early, and ensure teams are ready before they're in front of customers. - Work across Support, Services, and Solutions Engineering leadership to understand where teams are struggling, what's changing on the ground, and what needs to be built, updated, or delivered. - Capture and scale best practices from top performers into repeatable frameworks, troubleshooting guides, and coaching resources. - Measure program effectiveness through ramp time, assessment scores, support quality, and team feedback to continuously improve programming. We’d love to hear from you if: - You have 3–5 years in Technical Enablement, Customer Success, Solutions Engineering, or a similar role in a fast-paced SaaS environment. - You’re a strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations. - You’re technically fluent and comfortable understanding data workflows, APIs, integrations, and automation concepts. - You're familiar with the modern GTM tech stack (Clay, Apollo, Salesforce, etc.) and pick up new platforms quickly. - You’ve built and scaled enablement programs including: onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes. - You have experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS) to centralize resources and measure adoption. - You thrive in fast-paced, high-growth environments and know how to bring structure and clarity without slowing teams down. - You’re curious, collaborative, and excited to partner across Product & GTM to ensure teams are equipped to drive growth. What We Provide (Benefits & Perks) Based out of a central office on 5th Ave in Manhattan near Union Square. We're big on taking care of our team and always excited to hear different ideas that can help us to do this better. - Competitive salary and role trajectory. Roles, responsibilities, and comp grow as we do. - Health insurance. Fully funded, high quality health, dental & vision coverage. - Visa sponsorship. We get it - it's an arduous process, but we're not scared of it. - Flexible schedules and paid time off. We ask team members to take at least 2 weeks fully-disconnected per year, with a flexible vacation policy beyond that. - Mental health. We're currently building a plan to help you find coaches, mentors & mental-health services. - Annual company retreats - Personal comfort. Order whatever equipment you think will help you work more enjoyably. - Remote work. Though we prefer people being in-person. Learn more about Clay, how we think about the world, the vibes and what it’s like to work with us right here [Upgrade to PRO to see link]