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Mid LevelFull-time
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a detail-focused and process-oriented Document Submissions Associate to join our core operations team. In this role, you will help ensure a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform.
Key Responsibilities
- →Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.
- →Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization.
- →Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.
- →Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.
- →Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools.
- →Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.
- →Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.
Requirements
- ✓Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.
- ✓Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records).
- ✓A sharp eye for detail—you catch inconsistencies others might overlook.
- ✓Confidence in making timely decisions, even in gray areas.
- ✓Strong written communication skills and the ability to simplify complex topics.
- ✓Highly organized and dependable, with a strong sense of ownership and urgency.
- ✓Demonstrated success in fast-paced, fully remote work environments.
- ✓Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms.
- ✓Ability to work independently while effectively collaborating with other teams.
- ✓Experience with Quality Assurance (QA) work is a plus.
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