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ManagerFull-timeAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a results-driven Customer Success Manager to join our fast-growing startup. This role involves managing client relationships, ensuring accounts get maximum value from Clipbook, and expanding client engagements.
Key Responsibilities
- →Onboard and educate new customers to ensure smooth implementation and fast time-to-value
- →Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty
- →Identify and pursue opportunities for upselling and cross-selling additional services or features
- →Own retention and renewal processes
- →Strategize cross-functionally with sales and product team to ensure strong customer success operation
Requirements
- ✓2-4 years of relevant experience in customer success, account management, or client-facing position
- ✓Experience in public affairs, public relations, communications, advocacy, or non-profits
- ✓Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed
- ✓Excellent sales hustle, communication skills, and energy
- ✓Basic familiarity with sales CRM or similar tools (e.g., HubSpot)
- ✓Adaptability and willingness to thrive in a nimble, execution-focused startup
- ✓Strong interpersonal skills, ability to build rapport and maintain client relationships
- ✓Bachelor's Degree
Benefits
- ★Competitive salary ($85k-$125k OTE)
- ★Full medical, dental, and vision benefits
- ★Unlimited / flexible PTO policy
- ★Bonuses for team-wide milestones
- ★401(k)
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