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Mid LevelFull-timeJavaScriptPythonJavaRustAWS
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Solutions Engineer (CSE) to join our team in Bengaluru, India. As a CSE, you will be the trusted technical advisor throughout a customer’s lifecycle, helping Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
Key Responsibilities
- →Serve as a trusted technical advisor and help expand existing business
- →Deliver timely and organized onboarding for customers
- →Ensure customers see the full value in Cloudflare's products
- →Advise on technical best practices
- →Ensure customer retention and expansion through relationship building
- →Provide clear proactive technical guidance and expertise
- →Collaborate with Customer Support, Engineering, and other teams
- →Proactively identify opportunities for expansion
- →Contribute to knowledge-sharing activities
- →Travel 15-30% for meetings, conferences, and team collaboration
Requirements
- ✓Deep understanding of internet protocols such as TCP/IP, TLS, DNS, HTTP
- ✓Knowledge of reverse and forward proxies
- ✓Understanding of security aspects like Firewalls, WAFs, Bot Management
- ✓Experience with performance aspects like Speed, Latency, Caching
- ✓Demonstrated experience with a coding language (JavaScript, Python)
- ✓Technical curiosity and passion for internet technology
- ✓Ability to proactively identify and solve problems
- ✓Strong project management and communication skills
- ✓Ability to read and write in an additional APAC language
