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Mid LevelFull-timeRustAWSGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Digital Customer Solutions Engineer to join our team at Cloudflare in Bengaluru, India. This role involves serving as a trusted technical advisor throughout a customer’s lifecycle, helping Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
Key Responsibilities
- →Serve as a trusted technical advisor and help expand existing business
- →Ensure the success of customers through 1:1 engagements and 1:many success events
- →Deliver timely and organized onboarding for customers
- →Ensure customers see the full value in Cloudflare's products
- →Advise on technical best practices via events and limited 1:1 engagements
- →Take part in content creation and delivery for technical customer workshops
- →Provide clear proactive technical guidance and expertise
- →Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- →Proactively identify opportunities for expansion for existing customers
- →Promote retention by capturing and communicating gaps in product or features
- →Contribute to the success of the CSE organization through knowledge-sharing activities
Requirements
- ✓Fluency in English is required. Any European language is preferred but not exclusive.
- ✓6+ years of prior post-sales customer relationship management
- ✓Deep understanding of how the internet works and the desire to expand that knowledge
- ✓Understanding of Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- ✓Knowledge of Reverse and forward proxies and their applications
- ✓Understanding of security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
- ✓Understanding of performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLS1.3
- ✓Enjoying the adventure of troubleshooting and solving technical problems
- ✓Ability to proactively identify and solve problems then build sustainable solutions
- ✓Technical curiosity and passion for staying up to date with industry trends
- ✓Ability to manage a project, work to deadlines, and prioritize between competing demands
