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SeniorFull-timeJavaScriptJavaReactVueNode.jsAWSGCPAzureCI/CDAI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer for the Developer Platform to support developers building on Cloudflare’s developer products. You will help troubleshoot issues, guide customers in best practices, and ensure they successfully build, deploy, and scale applications on Cloudflare.
Key Responsibilities
- →Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
- →Troubleshoot technical issues across compute, storage, and networking.
- →Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
- →Triage customer issues and work closely with engineering to drive both short-term resolution and long-term improvements.
- →Create and maintain support documentation, knowledge base articles, and sample code snippets.
- →Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
- →Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
- →Contribute to process improvements that make support more efficient and developer-friendly.
Requirements
- ✓3+ years experience in a customer-facing technical role at a cloud and/or SaaS provider.
- ✓Hands-on experience with web application development, ideally full-stack using modern JavaScript frameworks.
- ✓Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- ✓Customer-first mindset with patience, empathy, and strong problem-solving skills.
- ✓Familiarity with major cloud providers (AWS, GCP, Azure) and common cloud services.
- ✓Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
- ✓Comfort with debugging code, reviewing logs, and testing APIs.
