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Mid LevelFull-timeRustAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join CloudWalk's InfinitePay team. This role focuses on providing exceptional customer support while leveraging AI tools and agents to solve problems efficiently.
Key Responsibilities
- →Deeply understand customer problems, going beyond surface-level symptoms
- →Take full ownership and solve problems end to end
- →Explain solutions clearly and simply, without jargon
- →Teach customers how to effectively use InfinitePay’s products and features
- →Work daily with modern support tools, automation, and AI agents to increase efficiency and scale impact
- →Act as a trusted partner with a critical mindset, proactively preventing customer issues and executing and driving product improvements based on real customer insights
Requirements
- ✓You care deeply about the customer experience and take pride in helping people succeed
- ✓You actively use AI as a core part of how you solve problems and make decisions day to day
- ✓You communicate with clarity, confidence, and empathy, even when navigating complexity
- ✓You naturally take ownership, make decisions, and deliver outcomes
- ✓You learn quickly, adapt fast, and stay curious by default
- ✓You’re comfortable in fast-moving environments and stay effective amid constant change
