Loading...
Mid LevelFull-time
Salary Range
$46,963 - $63,537 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for an Inside Sales Representative to be the voice for an online car buying experience. This is a fantastic opportunity to join a rapidly growing team and create a huge impact!
Key Responsibilities
- →Manage inbound customer inquiries: respond promptly and professionally to a high volume of customer inquiries through phone calls, emails, and SMS, ensuring all needs are met with efficiency and care.
- →Conduct outbound outreach (warm calls): engage with prospective customers who have shown interest in purchasing a car, offering information and support to help them move forward with Clutch.
- →Guide customers through the Clutch process, helping them navigate their first steps in purchasing a car. Offer clear and straightforward explanations to ensure they feel confident in their choice, while highlighting the benefits of buying with Clutch and the reasons behind our 5,000+ 5-star Google reviews!
- →Take detailed notes and update customer information in our CRM system to ensure all interactions are properly documented and tracked.
- →Inform customers about the full range of products and services Clutch offers, helping them understand how they can further protect and enhance their vehicle purchase with protection plans.
- →Work closely with other departments to ensure a smooth and seamless experience for every customer, from initial inquiry to final sale.
- →Communicate with enthusiasm and passion about what makes Clutch unique, showcasing how we revolutionize the car-buying experience.
Requirements
- ✓Education: Minimum High school diploma or equivalent
- ✓Experience: 2-3 years of customer service or sales experience required
- ✓Stoked about disrupting and redefining an age-old industry and a drive to win
- ✓Attention to detail and a high level of organization
- ✓Availability to work on weekends (either Saturday or Sunday) is required
- ✓A valid OMVIC license is required, or you must be willing to obtain one within the first month of employment, with the costs fully covered by Clutch.
Benefits
- ★Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
- ★Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
- ★You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.
- ★We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
- ★Above market health & dental benefits.
