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SeniorFull-timeRustRailsFigmaAI
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Research Operations Manager to join CoinTracker and scale our research impact. This role involves conducting strategic research while building systems that democratize insights and enable the entire product organization to make evidence-based decisions with confidence.
Key Responsibilities
- →Conduct strategic research initiatives that shape company direction
- →Partner with product teams on high-stakes decisions requiring research evidence
- →Synthesize insights across all customer touchpoints monthly
- →Present findings to executive team when needed
- →Build and evolve research roadmap aligned with company OKRs
- →Build and maintain research repository and insight management system
- →Create research templates and playbooks for common study types
- →Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards
- →Manage research tools and participant recruitment infrastructure
- →Measure and improve research velocity and impact metrics
Requirements
- ✓5+ years user research experience with a strong portfolio
- ✓Expert qualitative interviewer; strong survey and quantitative skills
- ✓Delivers crisp, actionable insights and reusable artifacts
- ✓Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product
- ✓Has built or significantly improved research operations with systems for tracking insight adoption/impact
- ✓Fluent with modern research and analytics tools
- ✓Fintech/crypto or DeFi experience is a strong plus
Benefits
- ★Competitive salary and equity
- ★Medical, dental, vision insurance
- ★401k
- ★Life insurance
- ★PTO
