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Mid LevelFull-timeKubernetes
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Collibra is seeking a Customer Support Engineer to join our Support Engineering team. This role will support the company's growth by providing world-class customer support as product usage increases.
Key Responsibilities
- →Manage all communication with customers and partners to resolve support tickets
- →Resolve support tickets within contractual Service Level Agreements (SLA)
- →Coordinate and track the escalation of tickets
- →Maintain records of all communication and actions in ZenDesk
- →Contribute to the Collibra knowledge base with frequently asked questions
Requirements
- ✓3-5 years of customer-facing SaaS support experience
- ✓Proficiency in multiple SQL dialects and hands-on experience troubleshooting JDBC/ODBC connectivity, firewalls, and connection strings
- ✓Understanding of metadata structures and data flows across cloud platforms (Snowflake, BigQuery), ETL tools (dbt, Informatica), and BI systems (Tableau, Power BI)
- ✓Ability to parse and interpret diverse log formats to troubleshoot complex systems
- ✓Fluency with the Linux command line for service and file management
- ✓Working knowledge of enterprise security and networking, specifically SSL/TLS certificates, proxy settings, and SaaS platform communication
- ✓Bachelor’s degree or equivalent related working experience
- ✓Work authorization to work in Prague, CZ
Benefits
- ★Competitive compensation
- ★Health coverage
- ★Time off
