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Mid LevelFull-timeRustAzureData Science
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Technical Support Engineer is a key member of the global IT team at Compass Lexecon, delivering responsive, high-quality technical support to professional staff. This role ensures the smooth operation of end-user technology across our EMEA locations.
Key Responsibilities
- →Acts as a technology support advocate for staff, with a primary focus on EMEA office locations.
- →Configure, install, and troubleshoot standard software applications on laptop computers and mobile devices.
- →Provide audio and video conferencing support, including troubleshooting in-room and remote meeting technologies.
- →Maintain strong working knowledge of workstation and server operating systems.
- →Support and administer Active Directory and related Windows-based services.
- →Troubleshoot and support local and wide area network connectivity, including LAN/WAN concepts and data communications protocols.
- →Take ownership of assigned applications, systems, and local office IT infrastructure, ensuring reliability, maintenance, and continuous improvement.
- →Partner with global IT colleagues to support local office technology needs and ensure alignment with global standards and policies.
Requirements
- ✓Computer Science degree equivalent professional experience.
- ✓Minimum 3 years of experience supporting a 50+ person consulting, legal, or professional services environment.
- ✓Minimum 2 years of experience with Active Directory and Windows 11 operating systems.
- ✓Strong proficiency with the Microsoft Office Suite, Microsoft 365 (Excel, Word, PowerPoint, Outlook and SharePoint), Microsoft Cloud Services (Azure), ServiceNow and strong remote support experience.
- ✓Strong customer service mindset with excellent verbal and written communication skills.
- ✓Solid understanding of leading edge personal computers, software, printers, and networking and communications interfaces and relationships.
- ✓Highly organised with the ability to prioritise and manage multiple tasks in a fast-paced environment.
- ✓Comfortable working under tight deadlines and in high-pressure situations.
- ✓Ability to quickly learn new technologies and clearly explain them to others.
- ✓Experience with Apple products is a plus.
- ✓Self-motivated, adaptable, and collaborative team player.
- ✓Flexible and adaptable, able to work independently and collaboratively within a global team environment.
Additional Requirements
- ✓Flexibility to work additional hours as needed, including rotational weekend support.
- ✓Ability to perform occasional physical tasks, including lifting equipment up to 50 lbs. and accessing cabling and power connections in office workspaces. Reasonable adjustments will be provided for individuals with disabilities.
- ✓Willingness to travel occasionally, as required.
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