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ManagerFull-timeRustAWSGit
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an enthusiastic and driven Manager Customer Experience Marketing to join and cover our North and Central European markets, with some support for MENAT region also, as part of our dynamic global marketing team. In this role, you’ll be the voice of our customers, building strong relationships, driving loyalty, and creating experiences that transform our clients into passionate brand advocates.
Key Responsibilities
- →Build strong, trust-based relationships with C-level executives, power users, and key decision-makers across the North/Central region, ensuring their success with Contentsquare.
- →Own and drive customer engagement through tailored, high-impact events, such as user clubs, high-touch workshops, executive roundtable dinners, and industry-focused roundtables.
- →Own and execute a quarterly regional roadmap, from budgeting to customer touchpoints.
- →Develop compelling content and materials for your audience, including event presentations, email campaigns, and customer success stories.
- →Partner closely with Sales, Field Marketing, Product, Partnerships and Customer Success teams to align objectives and maximize customer engagement.
- →Build a network of trusted customer ambassadors who can provide testimonials, feedback, and participate in industry events.
- →Support customers throughout their entire lifecycle, from onboarding to ongoing engagement, ensuring they realize maximum value from Contentsquare.
Requirements
- ✓5+ years in a customer-facing role (ideally SaaS or B2B), with a proven track record of delivering exceptional customer experiences and driving advocacy.
- ✓A deep understanding of customer needs and a passion for ensuring success.
- ✓Strong experience planning and executing customer events, from webinars to intimate in-person workshops.
- ✓Fluent in English and either German or Dutch, with excellent written and verbal communication skills.
- ✓Highly organized, able to manage multiple initiatives simultaneously while staying focused on priorities and budget.
- ✓Proactive and innovative, always exploring new ways to engage customers and improve processes.
- ✓Comfortable using CRM, marketing, and customer success tools such as Salesforce, Marketo, and Gainsight.
