Technical Account Manager at Contrast Security

Contrast Security

United States·12h ago

ManagerFull-timeRust

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Contrast Security is seeking a Technical Account Manager (TAM) to own the technical relationship and delivery experience for assigned customer accounts. This role is responsible for coordinating technical activities, ensuring successful outcomes, and serving as the primary technical point of contact throughout the customer lifecycle.

Key Responsibilities

→Serve as the primary technical point of contact for assigned customer accounts
→Manage and coordinate customer technical engagements from onboarding through steady-state operations
→Partner with customers to understand technical requirements, environments, and success criteria
→Coordinate internal resources across Engineering, Support, Product, and Sales as needed
→Track and manage technical deliverables, milestones, and dependencies
→Facilitate technical discussions, working sessions, and status updates with customers
→Identify technical risks and issues, and drive resolution in a timely manner
→Ensure customer environments are configured according to best practices
→Support deployment, integration, and optimization of the Contrast platform
→Document customer technical details, decisions, and outcomes
→Act as a technical escalation point and advocate for customer needs internally
→Ensure a high level of customer satisfaction through consistent communication and execution