Enterprise Account Manager - SF at Conveo

WHAT WE ARE BUILDING AT CONVEO Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams. #1 WHAT PROBLEM ARE WE SOLVING, AND WHY IS THIS AN IMPORTANT PROBLEM TO SOLVE The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them. #2 THE TEAM YOU WILL JOIN You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies. #3 HOW WE OPERATE - We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. - We work hard, and we have fun. - To keep our quality bar incredibly high, we want to execute with the smallest possible team. THE ROLE As an Account Manager at Conveo, you will work closely with senior stakeholders across insights, marketing, product, and strategy at global Fortune 500 brands. Your goal is to build deep, strategic relationships with decision-makers and influencers, helping them understand the transformative value Conveo brings to their organization. You will sit at the intersection of commercial strategy, customer advocacy, and enterprise expansion, becoming the trusted advisor who guides customers through adoption, budget cycles, internal alignment, and long-term partnership planning. You will play a critical role in shaping how major enterprises scale Conveo across markets and teams — identifying new opportunities, navigating complex political environments, championing our product internally, and ensuring that Conveo becomes a strategic capability for your accounts. Your mandate: own renewals end-to-end, drive meaningful expansion, and turn initial champions into enterprise-wide advocates who help promote Conveo across their organization. This is a high-impact, relationship-driven role in which you will: - Build and own senior-level relationships across your accounts. - Map the organization to understand decision-makers, influencers, and key internal stakeholders. - Lead renewal and expansion motions in partnership with Customer Success and Sales leadership. - Identify new use cases, markets, and teams to drive multi-team, multi-market adoption. - Help champions position Conveo internally by crafting compelling ROI, impact stories, and value narratives. YOUR MISSION 1. Own the commercial success of strategic accounts - Hold renewal, upsell, and expansion targets for your portfolio. - Build multi-year account strategies with clear commercial paths. - Partner with CS to translate usage signals into expansion opportunities. 2. Build executive relationships & map the organization - Understand the economic buyer, technical buyer, procurement, legal, and champions. - Identify influencers early and build a “winning coalition” inside accounts. - Understand how buying decisions are made and how priorities shift over time. 3. Drive cross-team and cross-market expansion - Identify new teams, geographies, and use cases with high revenue potential. - Shape commercial offers, proposals, and pricing adaptation for enterprise needs. - Drive enterprise-wide agreements, multi-market rollouts, and long-term contracts. 4. Protect and grow strategic revenue - Build predictable renewal cycles with long lead times. - Create stakeholder engagement plans; ensure champions are retained. - Work closely with CS on pre-renewal health checks and risk mitigation. 5. Represent Conveo at the strategic level - Present ROI cases and business impact to senior leadership. - Support events, roadshows, conferences, and in-person relationship building. - Turn successful engagements into case studies and executive proof points. WHAT WE'RE LOOKING FOR - 6+ years in Account Management, Consulting, Market Research or similar roles - Excellent communication skills: active listener, clear writer, strong at framing trade‑offs and influencing decisions - High energy, sense of ownership, and bias to action. You are comfortable in a fast‑moving, low‑politics, high‑standards environment. - Comfortable working with AI‑driven products and translating technical concepts into simple narratives for non‑technical stakeholders. NICE TO HAVE - Experience working with enterprise or upper‑midmarket accounts, ideally in CPG, Tech, Pharma, or Financial Services. - Familiarity with market research or marketing workflows (qual research, panels, moderating, survey/interview design). - Technological affinity and ability to play with AI tools like clay, lovable & others WHAT SUCCESS LOOKS LIKE - Clients trust and love Conveo, and you personally - High net revenue retention across your accounts, driven by strong renewals and meaningful expansion. - Customers who reliably achieve their research and business goals using Conveo, with clear before-and-after stories. - Clean, predictable renewal pipeline because leading indicators (usage, engagement, stakeholder coverage) are well understood and tracked. - Referenceable customers who are happy to speak with prospects, appear in case studies, and join events with us. - Internal teams (Sales, Product, Research) see you as a trusted partner and rely on your customer context. Mindset - Truth first, not fluff first. - Opinionated, not generic. - Structured thinker but fast-moving executor. - Low ego, high standards. - Comfortable being early, iterating publicly, and improving fast. - Obsessed with leverage, including templates, systems, reuse, and speed. WHY JOIN US At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off-sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March. PLUS - Own attention for a hyper-growth, YC-backed AI company. - Direct access to founders and high-leverage operators. - Competitive compensation, including meaningful equity (stock options) with real upside. - Help define how AI-powered research becomes the global default. - Competitive compensation with meaningful equity upside. - A culture built on taste, speed, ownership, and ambition. - Opportunities to travel globally and build real relationships with customers shaping the future.