Senior Operations Analyst, Instructional Designer - Engineering at Crunchyroll

About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role As the Senior Operations Analyst, Instructional Designer you will lead the strategy, creation, maintenance, and iteration of our engineering onboarding, broader learning programs, and the governance of Engineering intranet. In the role of Senior Operations Analyst, Instructional Designer you will report to the Senior Engineering Operations Manager. We are considering applicants for the location(s) of San Francisco and Los Angeles. We work a hybrid schedule, in office three days a week; Tuesday, Wednesday, and Thursday. Primary Responsibilities • You will lead engineering onboarding programs and engineering learning experiences. • You will lead needs analysis, curriculum, delivery, and iterative improvement for engineering new-hire ramp and role-specific pathways. You will design assessments that measure behavior change. • Run intranet information architecture: Curate the Engineering hub for findability and freshness; define taxonomy, tagging, and governance; maintain single sources of truth. • Use Crunchyroll's toolset: Operate across Crunchyroll's collaboration, analytics, authoring, and content platforms; document scalable workflows and improve them. • Stand up engineering content operations: Establish templates, versioning, style guides, and DA/DRI review loops across bootcamp materials, SOPs, strategies, and knowledge base content. About You We get excited about candidates like you because... • 8–10+ years in instructional design, enablement, or knowledge roles supporting technical audiences, with a senior-level portfolio. • Experience crafting succinct narratives and decks for senior technical leaders; expert in shaping message, structure, and visuals for decisions. • Data storytelling: Comfort with metrics and qualitative signals; ability to contextualize data, derive insights, and recommend actions and tradeoffs. • Learning design expertise: Strong grasp of ADDIE/SAM or similar frameworks; experience designing blended learning with measurable outcomes. • Exceptional writing and editing: Clear, concise writing for technical audiences; strong editorial judgment and consistency. • Program and stakeholder management: Ability to plan roadmaps/backlogs, facilitate reviews, and align cross-functional SMEs and senior partners. • Technical fluency: Familiarity with how engineering orgs operate (SDLC, Agile/DevOps concepts) and the ability to translate “how work gets done” into content. • Tool adaptability: Fast learner across Crunchyroll's tools; able to connect systems and automate where practical to streamline content operations. • Portfolio required: Only applications with portfolios will be considered. About the Team The Engineering Operations team creates operational effectiveness by developing repeatable processes, managing budget planning with best‑practice finance tracking, and using OKRs to drive accountability and performance. Partnering with engineering leadership, we shape department strategies aligned to organizational goals and deliver executive‑level communications, presentations, and briefings to support decision‑making. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: • Receive a great compensation package including salary plus performance bonus earning potential, paid annually. • Flexible time off policies allowing you to take the time you need to be your whole self. • Generous medical, dental, vision, STD, LTD, and life insurance • Health Saving Account HSA program • Health care and dependent care FSA • 401(k) plan, with employer match • Employer paid commuter benefit • Support program for new parents • Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - Los Angeles, CA$99,000—$124,000 USDThe Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - San Francisco, CA$110,000—$138,000 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value • Courage. We believe that when we overcome fear, we enable our best selves. • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. • Kaizen. We have a growth mindset committed to constant forward progress. • Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: [Upgrade to PRO to see link] Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: [Upgrade to PRO to see link] Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.