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Mid LevelFull-timeRustGo
Salary Range
$46,963 - $63,537 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for passionate Customer Support Executives to join Cryptio. This role involves helping institutions, corporates, and crypto-native organizations get the most out of our enterprise-grade back-office platform.
Key Responsibilities
- →Deliver fast, empathetic, effective support via Plain
- →Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
- →Report bugs, share feature requests, and champion the customer’s voice in product discussions
- →Develop deep product expertise and help teammates with best practices and workarounds
- →Own projects that improve our processes, documentation, and help center experience
- →Drive measurable improvements to time to resolution and customer confidence
Requirements
- ✓Crypto native and can walk through an on-chain transaction (for example on Etherscan)
- ✓Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed
- ✓Communicates clearly and over communicates in remote settings, with a strong bias to action
- ✓Has excellent customer communication skills and enjoys digging into technical details
- ✓Is coachable, takes ownership, and shows initiative
- ✓Bonus experience with accounting, reconciliation, or finance workflows
