Kitchens Onboarding Associate - Bogotá, COL at Css

Who we are CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. What you'll do • Storefront & Menu Management: Build and optimize online storefronts and menus across multiple delivery platforms, ensuring high-quality and timely brand launches. • Customer Guidance: Act as a direct point of contact for customers through written correspondence and video calls, providing support and expert guidance throughout the entire onboarding journey. • Information Synthesis: Extract, review, and synthesize menu data from various sources to deliver accurate and high-standard brand builds. • Internal Collaboration: Work closely with Onboarding Leads and Customer Success Managers to guarantee a seamless transition and a superior customer experience. • Performance & Quality: Manage your personal workload to consistently hit production targets and deadlines while contributing to quality assurance efforts and special menu-related projects. What we're looking for • Attention to Detail: A meticulous professional who ensures menu accuracy and high-quality standards across multiple digital platforms. • Communication Skills: Proficiency in communicating effectively with customers via video and written channels, maintaining a helpful and professional tone. • Self-Management: Ability to organize and prioritize tasks independently to meet deadlines in a fast-paced environment. • Collaborative Mindset: Someone who thrives in a team-oriented setting, coordinating with different internal stakeholders to achieve successful launches. • Analytical Ability: Skill in reviewing and synthesizing complex information to create cohesive and functional digital menus Why join us • Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030. • Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. • Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success. What else you need to know This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. Ready to join us as we serve those who serve others? #LI-Onsite