Program Manager at cwsc

Key Responsibilities

• →Perform day-to-day management of contract operations, potentially involving multiple locations, task areas, and personnel
• →Serve as the Contractor’s single Program Manager and primary interface with Government CO, COR, customer agency representatives, and senior management personnel
• →Ensure overall contract performance, including service delivery, adherence to the Performance Work Statement (PWS), and achievement of all SLAs
• →Formulate, enforce, and continuously improve work standards, policies, operational procedures, and quality measures
• →Assign schedules, review work discrepancies, and ensure Contractor personnel follow established policies, objectives, and organizational goals
• →Oversee the tracking, management, and accountability of government-furnished equipment (GFE) both onsite and offsite
• →Develop, maintain, and implement a comprehensive Program Management Plan (PMP)
• →Provide weekly status reports, program dashboards, and key performance metrics to Government stakeholders
• →Participate in and facilitate regular management meetings, reviews, and briefings
• →Ensure quality of all deliverables and services through structured quality reviews, audits, and continuous process improvement
• →Manage all financial aspects of the program including budgeting, forecasting, invoicing, burn rate tracking, and variance reporting
• →Identify, evaluate, and mitigate program risks, and implement risk response strategies
• →Organize, direct, and coordinate planning and production of all contract support activities
• →Ensure effective delivery of all IT support services, including enterprise applications, network services, communications systems, cybersecurity requirements, and end-user support
• →Apply federal IT standards, including information security, configuration baselines, and operational best practices
• →Utilize the customer’s Change and Release Management process to coordinate changes, communicate impacts, and ensure controlled implementation
• →Maintain internal processes that align with industry performance standards, quality frameworks, and customer-specific requirements
• →Coordinate with internal corporate teams for staffing, budgeting, recruitment, compliance, and organizational reporting
• →Maintain internal documentation and ensure corporate processes support program delivery
• →Drive operational excellence and foster a culture of continuous improvement