Junior Business Analyst at Cytora.com

Shape the Industry and Your Career At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move fast, think big, and build things that matter. If you’re energized by meaningful innovation and want to shape what’s next in Insurtech, this is where that work happens. The Role at a Glance Role: Junior Business Analyst Team: Customer Success Location: Dallas / Chicago / Atlanta / Toronto / Lincoln - Remote This role is aligned to our hub locations. While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well. Position Overview We’re looking for a Junior Business Analyst to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people who bring diverse perspectives, challenge each other to think bigger, and move together toward shared goals. Here, you’ll have real ownership, real problems to solve, and a team that’s genuinely invested in your growth. What You’ll Do - Support day-to-day work within the client delivery team, contributing to sprint planning, backlog refinement, and risk identification under the guidance of your Delivery Manager. - Work alongside Mid and Senior Level BAs to develop your understanding of client delivery, best practices, and the broader BA function. - Participate in client discovery workshops, learning to identify opportunities for Cytora to add value. - Help translate client business needs into clear requirements, user stories, and process designs. - Assist in identifying data inputs, system integration points, and exception scenarios during solution design. - Support analytical reporting of product performance using tools such as Thoughtspot. - Learn to design and document AI-driven workflows, including prompt strategies and reporting processes. - Look for opportunities to improve efficiency through AI tools — including automating repetitive tasks and improving documentation. - Support test activities including writing acceptance criteria, assisting with UAT, and documenting edge cases. - Collaborate within agile delivery teams, learning to manage priorities and dependencies. - Contribute to continuous improvement by monitoring live solutions and flagging areas for enhancement. What We’re Looking For If this role sounds like the right next move, we’d love to hear from you. You might bring: - Some Business Analysis experience or relevant transferable skills (internship, placement, or early career welcome). - An interest in or exposure to the insurance sector (underwriting, claims, policy administration, or distribution) is a plus — but not essential. - A willingness to learn how to engage with clients and stakeholders in a professional, confident manner. - Curiosity about AI tools — including prompt engineering and AI-assisted workflows — and a desire to develop hands-on skills. - Strong written and verbal communication skills. - Multilingual skills are a bonus — fluency in English is required, additional languages are advantageous. Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We build a culture that sees you not just your output. You’re a teammate and you matter here. We draw on the full range of our team’s backgrounds and experiences because that diversity is what makes our thinking stronger and our products better. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us: - Competitive salary + OTE - Flexible working and remote options - Professional development budget & conference access - Annual company retreats - A mission-driven culture that puts people first Learn more about the people behind our products at [Upgrade to PRO to see link] Your Security Matters: Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @cytora.com [Upgrade to PRO to see link] / @appliedsystems.com [Upgrade to PRO to see link] email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are always conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.