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Mid LevelFull-timePythonAWSGCPAzureKubernetesDockerData ScienceAIML
Salary Range
$73,440 - $99,360 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced technical support engineer to join our fully remote team at Dataiku. This role focuses on helping global customers solve technical issues with our AI platform.
Key Responsibilities
- →Help APJ and global customers solve their technical issues with Dataiku through various communication channels
- →Communicate with our R&D team to solve complex issues and share feedback from customers for future product improvement
- →Work with other customer-facing teams when escalating or rerouting issues to ensure proper and efficient resolution
- →Document knowledge in the form of technical articles and contribute to knowledge bases or forums
- →Occasionally assist with other activities in a fast-paced and dynamic startup team environment
Requirements
- ✓At least 5 years of experience in a client-facing engineering or technical role, ideally involving complex and rapidly evolving software/product
- ✓Experience with cloud platforms such as AWS, Azure, and GCP
- ✓Experience with Docker and Kubernetes
- ✓Collaborative and helpful mindset with a focus on teamwork
- ✓Strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
- ✓Proficiency working with Unix-based operating systems
- ✓Experience with relational databases (or data warehouses like Snowflake) and SQL
- ✓Ability to read and write Python or R code
