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ManagerFull-timeRustAWSAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Deel, the all-in-one payroll and HR platform for global teams. In this dynamic role, you will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.
Key Responsibilities
- →Manage and foster relationships with up to 200 regionally assigned client accounts
- →Build deep relationships and strategically navigate clients through their experience journey
- →Train clients on Deel processes and how to navigate the Deel platform successfully
- →Lead client interactions with product adoption and future growth in mind
- →Strengthen relationships with accounts, solving their challenges and helping to eliminate churn
- →Become a trusted partner to your accounts, understanding their business needs and building solutions
- →Collaborate with the wider growth and support organization to help Deel grow
- →Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams
Requirements
- ✓1-3+ years of experience in a customer-facing role, support, operations, or customer success
- ✓Ability to manage and prioritize high volumes of customer requests
- ✓Previous experience in fast-growth startup, payroll company, top-tier consulting, investment banking, or private equity
- ✓A relationship builder who remains calm and collected when facing crisis or criticism
- ✓Quantitatively inclined and data savvy, able to draw insightful conclusions from complex data sets
- ✓A reliable, motivated self-starter with a passionate growth mentality
- ✓Solid track record of achievement in a top-tier company or role
- ✓Strong analytical foundation with the ability to manipulate and synthesize data
- ✓Curious by nature and interested in making an impact
Benefits
- ★Stock grant opportunities dependent on your role, employment status and location
- ★Additional perks and benefits based on your employment status and country
- ★The flexibility of remote work, including optional WeWork access
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