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SeniorFull-timeRustAWSAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Product Operations Manager to join our team at Deel, the all-in-one payroll and HR platform for global teams. This role focuses on streamlining our support volume and leading the operational rollout of our next-generation Permissions framework.
Key Responsibilities
- →Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience
- →Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams
- →Seek information and contribute to the building and shaping of our product, solving conceptual problems
- →Drive major company launches and global rollouts, ensuring successful product deployments
- →Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements
- →Identify root causes of issues and develop effective solutions
- →Design and implement complex operational systems and processes to optimize product operations
Requirements
- ✓Minimum of 5 years of experience in product operations, product management, or a closely related operational role
- ✓Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products
- ✓Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements
- ✓Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions
- ✓Strong multitasking skills with the ability to manage multiple priorities simultaneously
- ✓Problem-focused and solutions-oriented mindset with exceptional attention to detail
- ✓General technical knowledge of software development processes and systems
- ✓Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills
- ✓Deep experience with Customer Support processes and ticket analysis
- ✓A solid understanding of Roles & Permissions frameworks and the complexities of data regulations (e.g., GDPR) is a plus
Benefits
- ★Stock grant opportunities dependent on your role, employment status and location
- ★Additional perks and benefits based on your employment status and country
- ★The flexibility of remote work, including optional WeWork access
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