Solutions Architect (Applied Engineering) - APAC at Deepgram

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Note: this role is based out of the APAC territory. THE OPPORTUNITY Deepgram is expanding across APAC and operating a true follow-the-sun model. We are hiring a Solutions Architect in APAC to own complex post-sales engagements, guide customers to production, and strengthen technical support coverage for the region. You will work across the full customer lifecycle with a primary focus on architecture, implementation, and Tier-3 technical problem solving. You will also contribute to pre-sales validation when deep technical credibility is needed, partner with Product and Engineering on feedback and roadmap, and help mature our global operations. ABOUT APPLIED ENGINEERING AT DEEPGRAM Applied Engineering combines what many companies split across Solutions Engineering, Solutions Architecture, Consulting, and Senior Technical Support. We are the technical interface from first discovery through successful production and beyond. The team partners closely with Sales, Customer Success, Product, and DevRel to deliver an enterprise-grade experience that is fast, clear, and outcome oriented. WHAT YOU WILL DO - Lead architecture and implementation for enterprise deployments that use Deepgram speech-to-text (STT), text-to-speech (TTS), and voice agent (VA) capabilities. - Own post-sales technical success for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to stable production. - Serve as the Tier-3 escalation point for complex issues. Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible. - Design reference architectures and implementation patterns for common APAC customer use cases including contact centers, voice analytics, QA, and AI agents. - Build high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team. - Contribute to pre-sales discovery and POCs when deep technical direction is needed. Translate business goals to a concrete plan with clear success criteria. - Partner with Product and Engineering to prioritize fixes and features. Bring crisp customer signals that improve our roadmap. - Contribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions and languages. - Participate in an on-call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs. REGIONAL EXPECTATIONS - Based in an APAC time zone with reliable overlap to customer business hours across East Asia, Southeast Asia, and ANZ. - Excellent written and spoken English. Additional Asian languages are a strong plus, especially Japanese, Korean, Mandarin, or Hindi. - Familiarity with data privacy and enterprise security reviews common across APAC, for example Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act. - Ability to travel within the region for critical customer milestones, estimated 10 to 20 percent. YOUR FIRST 90 DAYS First 30 days Ramp on Deepgram’s platform, APIs, SDKs, self-hosted deployments, and support practices. Shadow calls across pre-sales, post-sales, and support. Begin owning low-risk technical tasks for an active account and contribute improvements to runbooks or sample code relevant to APAC environments. By day 60 Own 2-3 customer workstreams end to end. Lead discovery for one new implementation or migration. Publish one reusable asset such as a deployment guide, Helm example, or troubleshooting playbook with APAC nuances like regional cloud endpoints and data residency. By day 90 Act as primary technical owner for several APAC accounts in production. Close at least one complex investigation with measurable customer impact. Present a short readout on a repeated regional pattern and the automation or content you created to solve it. YOU WILL THRIVE HERE IF YOU - Enjoy solving hard customer problems at the code, container, and cloud layers. - Like translating real-world constraints into clear architectures and plans. - Are comfortable writing and reading production-grade code, not just sample snippets. - Value crisp documentation, reproducible runbooks, and operational excellence. - Care about delivering outcomes, not just closing tickets. MINIMUM QUALIFICATIONS - 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles. - Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python or TypeScript. You can build POCs and tools that real users run. - Hands-on experience with modern cloud platforms. Comfortable with containerization and orchestration, for example Docker and Kubernetes, and with secure network design for API-driven systems. - Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response. - Clear written and verbal communication across both technical and executive audiences. PREFERRED QUALIFICATIONS - Experience with speech recognition, TTS, or building voice agents that orchestrate LLMs. - Familiarity with WER analysis, model selection and tuning, and accuracy-versus-latency tradeoffs. - Experience operating self-hosted systems, including Helm-based deployments and observability for production services. - Strong understanding of authentication, authorization, data residency, and compliance topics that appear in APAC enterprise reviews. - Fluency in one additional Asian language such as Japanese, Korean, Mandarin, or Hindi. HOW WE WORK - Remote across APAC with periodic regional meetups. - Collaboration with colleagues in EMEA and the Americas to support continuous coverage. - Shared playbooks, defined escalation paths, and measurable SLAs. INTERVIEW PROCESS - Recruiter screen focused on experience, motivations, and logistics. - Hiring manager conversation focused on technical depth and customer impact. - Technical assessment that mirrors real work. Expect practical coding, architecture discussion, and debugging. - Panel interviews with cross-functional partners. - Short presentation on a customer-facing technical win you led. Explain the problem, your approach, and measurable outcomes. If this sounds like you, we would love to meet you! BENEFITS & PERKS* HOLISTIC HEALTH - Medical, dental, vision benefits - Annual wellness stipend - Mental health support - Life, STD, LTD Income Insurance Plans WORK/LIFE BLEND - Unlimited PTO - Generous paid parental leave - Flexible schedule - 12 Paid US company holidays - Quarterly personal productivity stipend - One-time stipend for home office upgrades - 401(k) plan with company match - Tax Savings Programs CONTINUOUS LEARNING - Learning / Education stipend - Participation in talks and conferences - Employee Resource Groups - AI enablement workshops / sessions *For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.