Implementation Consultant | US at Degreed

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals. For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success. We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise. Join us in shaping the future of learning and workforce development! Degreed is seeking an experienced Implementation Consultant to lead enterprise and strategic customer implementations across the NAMER region and western Europe. This role is responsible for guiding customers from post-sale through launch, ensuring a seamless, high-quality deployment of Degreed solutions including Degreed Learning, Skills+, Maestro, Academies, and AI-powered platform experiences. The Implementation Consultant serves as a trusted advisor, solution architect, and project leader partnering closely with customer stakeholders to translate business and learning objectives into scalable, impactful platform configurations. This role collaborates cross-functionally with the Revenue, Product, Engineering, and Support teams to deliver successful outcomes and long-term value. This position requires strong consultative skills, project leadership experience, learning technology expertise, and the ability to manage complex, multi-workstream enterprise implementations, including AI-enabled capabilities. Key Skills • Strategic, client-facing consultant who thrives in complex, enterprise environments — comfortable leading executive conversations while managing detailed project execution • Skilled at translating business goals into technical and functional platform solutions across multi-workstream engagements • 5+ years of experience leading enterprise SaaS implementations or consulting engagements, with 3+ years working directly with enterprise clients in a Professional Services or Implementation capacity • Strong understanding of learning ecosystems (LMS, LXP, content providers, skills platforms, HRIS) and a genuine passion for learning transformation, skills development, and innovation • Curious and forward-thinking about AI, with the ability to translate AI capabilities into practical, business-aligned use cases • Experienced implementing AI-enabled SaaS features, including defining use cases, measurable success criteria, and applying effective prompting techniques • Confident facilitating conversations around AI adoption, governance, and responsible implementation within enterprise environments • Solid experience with SaaS configuration, integrations, SSO, and data workflows • Highly organized and proactive, with strong risk management instincts and demonstrated ability to manage scope and stakeholder expectations • Adaptable and resourceful in fast-paced, evolving SaaS environments • Excellent facilitation, presentation, and executive communication skills • Strong project management capabilities — PMP, PRINCE2, or Agile certifications a plus Nice-to-Have Skills • Experience implementing Degreed or similar learning experience platforms • Background in Learning & Development strategy or organizational change initiatives • Familiarity with HR technology ecosystems and enterprise data integrations • Experience delivering AI-enabled learning or skills solutions • Experience delivering implementations in North American and Latin American markets • Multilingual capabilities Key Responsibilities • Lead end-to-end SaaS implementations from kickoff through go-live for mid-market, enterprise, and strategic customers • Partner with client stakeholders to define implementation roadmaps aligned to business objectives, learning strategy, and success metrics • Design scalable platform configurations across Degreed components — skills frameworks, pathways, content strategy, governance models, integrations, and AI-enabled experiences • Facilitate discovery workshops to define AI use cases, value hypotheses, and measurable outcomes; guide clients on effective AI configuration best practices to drive high-quality outputs and meaningful learner experiences • Partner with customers to define guardrails, governance, and change management approaches for responsible AI adoption • Develop and manage detailed project plans, timelines, milestones, and risk mitigation strategies — including scope, dependencies, and change requests throughout the implementation lifecycle • Drive cross-functional alignment across Implementation, Technical Consultants, Client Success, Product, and Engineering teams • Provide strategic guidance on learning transformation, change management, adoption planning, and stakeholder engagement • Support integration planning including SSO, HRIS feeds, content integrations, API workflows, and AI data dependencies • Lead client enablement sessions and administrator training, including AI feature configuration and practical use case execution • Monitor implementation health, track success metrics, and ensure launch readiness • Identify opportunities for expanded services and platform adoption in partnership with the Revenue team • Conduct project retrospectives, document lessons learned, and contribute to internal asset development based on implementation findings Compensation We are committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, specific work location, and internal equity. Benefits We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success. View the full details here: [Upgrade to PRO to see link] At Degreed, We Value 🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute. 📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations. 🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success. By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission. Work Environment & Physical Demands Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements. For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively. We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work. Additional Information Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training. 💡 Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know. 🔍 Fair Hiring Practices – In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records. 📄 E-Verify Participation – Degreed participates in the E-Verify employment verification program. Global Data Privacy Notice for Job Candidates & Applicants If you’re applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies: • Global Privacy Notice • DPR Compliance Details By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws. Fraudulent Recruitment Warning 🚨 Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team. Degreed will never: ❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms. ❌ Request sensitive personal or financial information in unsolicited communications. ❌ Offer jobs requiring upfront payments or promising unrealistic returns. ✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process. If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.