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Mid LevelFull-timeRustAWSAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Delinea is seeking a Technical Support Engineer to join their Global Technical Support team, providing support to enterprise customers. The ideal candidate will have a strong technical background in Cybersecurity or a related field and a minimum of two years of experience.
Key Responsibilities
- →Provide post-sales phone and email support to the Delinea customer base
- →Resolve technical customer problems and drive process/policy improvements through root cause analysis
- →Call customers to troubleshoot technical issues
- →Participate in group problem-solving meetings to overcome challenging issues
- →Research and solve complex issues
- →Work closely with Team Lead to meet SLA and customer requirements
- →Test and verify product functionality to reproduce customer issues
- →Document detailed failure and solution information within cases
Requirements
- ✓2+ years in a Technical Support Engineer role preferred
- ✓2-year degree required; 4-year degree in Computer Science or related program a plus
- ✓Experience with SQL 2014 or higher
- ✓Ability to write and demonstrate SQL queries or scripts preferred
- ✓Experience with PowerShell, Bash, or other scripting languages a plus
- ✓Knowledge of installing and maintaining web servers (IIS etc.)
- ✓Prior working experience with .NET applications is highly desired
- ✓The ability to troubleshoot applications deployed in a Mac OS environment is a plus
- ✓Strong written and verbal English skills required
- ✓Ability to work with diverse worldwide team members and management
Benefits
- ★Competitive salaries and a meaningful bonus program
- ★Healthcare insurance, pension/retirement matching, comprehensive life insurance
- ★Employee assistance program, time off plans, and paid company holidays
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