Senior Commercial Business Analyst at Deliveroo

SENIOR COMMERCIAL BUSINESS ANALYST Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Senior Commercial Business Analyst to join our BOSS (Business Operations & Supply Strategy) team. In this role, you’ll help us crack the growth equation for our partners by transforming complex datasets into actionable guidance for our frontline commercial teams and senior leadership. Get to know our Commercial [Upgrade to PRO to see link] team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the BOSS team, which sits at the heart of Deliveroo’s Commercial organisation. Our mission is to turn complexity into clarity. This role is a unique intersection of data, strategy, and execution, requiring you to deep-dive into granular metrics while framing the "big picture" for the business. Here’s what your day-to-day might look like: - Unlocking Partner Growth: Analyse large, complex datasets to identify drivers across supply, demand, pricing, promotions, and operations. - Driving Actionable Insights: Develop practical recommendations that help Account Managers improve partner performance on the ground. - Strategic Storytelling: Translate analytical findings into compelling narratives and strategic recommendations for Sales and Commercial Leadership. - Monitoring Market Dynamics: Track industry trends, consumer behaviour, and competitive moves to anticipate future risks and opportunities. - Optimising Commercial Levers: Measure the efficiency of sales effectiveness, account coverage, and portfolio strategies to drive better ROI. - Scaling Data Frameworks: Build robust reporting and analytical frameworks (using Looker) to support decision-making at all levels of the business. - Collaborative Thought Partnership: Act as a bridge between data and real-world execution, partnering closely with Sales and Ops teams. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - Analytical Experience: 4–5 years of experience in business analysis, commercial analytics, or strategy within a data-rich environment. - Technical Mastery: Advanced Excel skills for complex modelling and a strong plus if you have experience using SQL to extract and manipulate data. - Visualisation Skills: Proven experience with Looker or similar BI platforms to create scalable, automated reporting. - Business Acumen: The ability to move seamlessly from granular detail to the big picture, translating numbers into sound commercial decisions. - Structured Communication: Clear verbal and written skills, with the ability to adapt your style for different seniority levels. - Proactive Problem Solving: A self-starter attitude with the ability to identify causal relationships and quantify impact in an ambiguous environment. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here [Upgrade to PRO to see link] OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!