Loading...
Entry LevelFull-time
Salary Range
$12,240 - $16,560 /year
This salary is estimated based on similar roles. The actual salary may vary.
YOUR MISSION
Glovo is built on the belief that, by giving amazing service to our partners, we will be able to change the on-demand delivery market.
How are we doing this? By thinking big and paying attention to small details. Glovo’s core product is a hyperlocal marketplace featuring the best restaurants in each city and delivery in less than 60 minutes. We believe though that most restaurants and stores will opt for a strategy that combines marketplaces with their own channels, and we want Glovo On-Demand to be the number one choice for all of our partners’ deliveries.
To achieve this, Glovo launched Glovo On-Demand in 2022, a new vertical that helps our partners deliver orders created in their own sales channels (website, phone, application).
In this position you will be part of our growth team in Spain, performing account management responsibilities with a sales component. You will spend significant time in direct contact with partners and should be able to understand complex topics and express them clearly and concisely in verbal and written communication.
THE JOURNEY
• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve our partners' operational efficiency by ensuring we always deliver the best service to our customers.
• Stakeholder management: You will collaborate daily with both internal and external stakeholders, establishing and maintaining good customer relations.
Free to sign up. Takes 30 seconds.
About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
