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SeniorFull-time
Salary Range
$23,205 - $31,395 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Area Operations Manager to join our team at Glovo, responsible for improving and optimizing courier fleet metrics and performances across assigned cities in Poland. This role requires a mix of operational experience, stakeholder management, analytical skills, and creativity to tackle different challenges.
Key Responsibilities
- →Support the Central Operations Team and Local Teams with scalable processes that leverage data and directly impact their KPIs.
- →Collaborate closely with internal stakeholders from other departments to plan, execute, and monitor projects related to operations and couriers' contribution to user experience.
- →Analyze daily and weekly operation metrics with a macro view of the long-term success of the city, having a complete understanding of the local supply situation at all times.
- →Think out of the box to bring new ideas of process improvements that will be game changers to ensure the best user experience related to couriers.
- →Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast.
- →Continuously enable local teams with analysis and dashboards to give visibility on the performance of the main operational KPIs.
- →Work closely with all verticals from the Operations team to plan, execute, and monitor projects related to operations and couriers' contribution to user experience.
- →Maintain and analyze business reports and information to aid in the decision-making process of supply chain operational needs, including daily, weekly, and monthly reports.
- →Hire, train, and mentor Team Members (Operations Specialists).
Requirements
- ✓Operational experience in a fast-paced environment.
- ✓Strong stakeholder management skills.
- ✓Analytical skills with a focus on data-driven decision-making.
- ✓Creativity and problem-solving abilities.
- ✓Experience in managing and mentoring teams.
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