Loading...
SeniorFull-time
Salary Range
$36,465 - $49,335 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Manager to join Hungerstation. This role focuses on monitoring and improving the customer experience across all touchpoints throughout the customer lifecycle.
Key Responsibilities
- →Identify customer touch points and analyze the current state to suggest improvements
- →Collect, track and analyze customer feedback to measure metrics such as NPS
- →Conduct customer interviews and surveys and report on insights
- →Communicate with internal stakeholders to identify gaps and opportunities
- →Raise red flags for business process corrections to ensure seamless customer experience
- →Ensure CX strategies align with marketing and business goals
- →Work with product and technology teams for seamless brand and buying experience
- →Design and implement customer retention programs to minimize churn
- →Oversee customer service metrics including response time, resolution rate, and CSAT
- →Monitor competitor strategies and industry trends
- →Analyze internal performance data to identify patterns affecting customer experience
- →Prepare weekly, monthly, and annual data-based insights and reports
- →Support internal stakeholders with data analytics to improve customer experience
- →Lead and manage projects to improve customer experience
Requirements
- ✓Experience in customer experience management
- ✓Strong analytical skills with ability to track and measure CX metrics
- ✓Excellent communication and stakeholder management abilities
- ✓Project management experience
- ✓Understanding of OKRs and goal tracking
- ✓Knowledge of process improvement methodologies
- ✓Ability to work cross-functionally with product, technology, and customer service teams
Free to sign up. Takes 30 seconds.
