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Entry LevelFull-time
Salary Range
$8,160 - $11,040 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for fluent Swedish speakers to join our Quality Assurance team. This role involves auditing interactions across multiple business lines and communication channels to ensure compliance with company policies.
Key Responsibilities
- →Audit frontline agent interactions (chat, call, and email) for transaction quality, SOP adherence, and customer experience
- →Maintain high levels of productivity and accuracy in all audits
- →Conduct deep-dive analyses to identify root causes of dissatisfaction and highlight recurring issues
- →Collaborate with stakeholders to design and implement service improvement initiatives
- →Track and report quality trends at team and individual levels
- →Provide constructive feedback and coaching support to agents
- →Participate in regular calibration sessions to ensure consistent evaluation standards
Requirements
- ✓Fluent Swedish speaker (speaking, reading, and writing)
- ✓Experience in quality assurance or customer service
- ✓Strong analytical skills
- ✓Ability to provide constructive feedback
- ✓Attention to detail
- ✓Understanding of standard operating procedures
Free to sign up. Takes 30 seconds.
About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
