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SeniorFull-time
Salary Range
$36,465 - $49,335 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We’re looking for a UX Researcher who’s equal parts analytical, empathetic, and bold, someone who thrives in uncovering user insights through both structured analysis and real-world fieldwork. This role is central to ensuring that every HungerStation product decision is backed by deep user understanding, not assumptions.
Key Responsibilities
- →Lead end-to-end research initiatives, from defining goals and selecting methods to conducting studies, synthesizing findings, and communicating insights.
- →Conduct in-field and remote research with real users across Saudi Arabia and the wider MENA region, including intercept interviews, contextual inquiries, and usability sessions in public spaces or on-call.
- →Analyze qualitative and quantitative data to identify patterns and trends in user behavior.
- →Balance qualitative and quantitative methods, such as in-depth interviews, diary studies, surveys, analytics deep-dives, and A/B test evaluation.
- →Document findings thoroughly through structured reports, visual frameworks, and presentation decks that drive design and product decisions.
- →Collaborate cross-functionally with product, design, and analytics to ensure research insights are timely, actionable, and measurable.
- →Advocate for users by communicating insights clearly and confidently to stakeholders, translating empathy into impact.
- →Build scalable research frameworks to improve consistency, speed, and rigor across the team.
- →Examples of Research You Might Lead
- →Running in-person usability sessions in Riyadh’s busiest malls to test the onboarding flow for new users.
- →Conducting delivery rider shadowing and diary studies to understand post-order experience pain points.
- →Analyzing survey and app analytics data to uncover churn reasons and improve retention.
- →Facilitating concept testing workshops with product and design teams to validate early ideas before development.
- →Leading feature validation studies for new product launches or key initiatives within our Food, Quick Commerce, or FinTech domains.
- →Developing deep-dive reports on specific user segments (e.g., first-time users, loyal customers, or vendors) to guide domain or product strategies.
