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Entry LevelFull-time
Salary Range
$9,690 - $13,110 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Agent to join our growing team. This role focuses on providing excellent technical support to store partners regarding the usage of our tools and platform.
Key Responsibilities
- →Professionally handle incoming requests for corporate partners' inductions to our systems
- →Thoroughly and efficiently solve any technical issues with system updates and maintenance
- →Educate partners regarding the use of equipment and systems
- →Assist partners with questions and orders via phone, email, and chat
- →Respond to partner complaints and technical inquiries professionally
- →Provide backup or assistance to other customer care teams as required
Requirements
- ✓Strong technical aptitude and problem-solving skills
- ✓Excellent communication skills
- ✓Ability to work in a fast-paced environment
- ✓Customer service orientation
- ✓Basic understanding of IT systems and equipment
Free to sign up. Takes 30 seconds.
About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
