Digital Account Manager at Dept

Digital Account Manager Manchester, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is within Experience & Engineering in Manchester. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients. We’re looking for a Digital Consultant to join our Experience & Engineering team. You’ll work across large-scale digital projects – mainly websites and digital platforms – for well-known clients like Health Service Executive (Ireland), Nikon, Diageo, Jotun and Audley Travel. It’s a hands-on role, combining commercial priorities with strategic thinking. You’ll build strong relationships, help define digital strategies and make sure we’re delivering work that’s valuable – for both our clients and their users. KEY RESPONSIBILITIES • Leading client relationships and becoming a trusted point of contact • Working with internal teams to shape strategies and roadmaps • Identifying new opportunities – whether that’s improving platforms, using new tech, or exploring different ways of working • Keeping communication clear, honest, and regular – both with clients and internal teams • Making sure we’re delivering work that’s effective, well-executed, and aligned to the bigger picture WHAT WE ARE LOOKING FOR • Proven experience in a similar role (ideally agency side) • Strong understanding of digital platforms – especially websites and CMS-driven solutions • Comfortable working with senior stakeholders and cross-functional teams • Able to balance day-to-day delivery with longer-term strategy • Curious about how things work – and how they could work better • Confident asking questions, challenging assumptions, and suggesting new ideas • Practical, organised, and good at staying calm when things get busy • A clear communicator who keeps people informed and aligned WE OFFER: • A flexible, hybrid working policy (2 days from the office, depending on location). • An excellent salary based on experience and equal pay policies • Pension, free private healthcare, mental health support, and company sick pay scheme. • 26 days paid holiday (plus UK Bank Holidays). • Help getting you to work with a season ticket loan and cycle to work scheme. • Enhanced family friendly policies to support new parents. • Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. • Inspirational Talks, bringing the outside in with regular guest speakers and events. • Learning and Development, supporting your growth with continuous opportunities to learn and advance. • Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.