eCommerce Operations Manager, 3 month FTC (div/f/m) at Dept

This is a 3 month fixed term employee contract initially, with potential to extend. This role is part of our eBay x Tise Inhouse team, where you will be employed by DEPT® but embedded within eBay x Tise. JOB PURPOSE The Operations Manager at Tise is a key role responsible for building and overseeing end-to-end eCommerce operations to support the launch in Germany. You will lead the setup and execution of processes across inventory sourcing, listing, and fulfilment, ensuring a functional and efficient operation from day one. In addition to managing digital and manual operations, you will take a hands-on approach to inventory sourcing, including in-field sourcing of vintage clothing from local shops and suppliers in Berlin. You have experience with eCommerce operations and have a proactive mindset and a proven ability to lead teams in fast-paced environments. Acting as the point of contact for marketplace operations, you will drive performance, maintain high quality standards, and play a critical role in establishing Tise’s success in a new market. WHAT YOU’LL DO: • Lead the setup and day-to-day management of Tise’s operations in the German market • Act as the primary point of contact for inventory sourcing and listing operations • Oversee the end-to-end process including sourcing, purchasing, pricing, photography, listing, and fulfilment • Manage high-volume listing operations across marketplace platforms • Implement and adapt existing Tise operational processes to suit the new market • Manage and support a team of Sourcing & Listing Operators, ensuring quality and efficiency • Monitor performance, maintain QA standards, and ensure delivery of high-volume listings WHAT YOU BRING: • 3+ years’ experience in eCommerce or marketplace operations, or a similar role • Proven track record managing end-to-end online operations (listings, inventory, fulfilment) • Experience with marketplace platforms (e.g. eBay, resale platforms, or similar) • Demonstrated ability to build and scale operational processes in a fast-paced environment • Experience managing junior team members is considered a plus • Strong understanding of inventory management, pricing, and order workflows • Experience working with operational tools and systems • Data-driven mindset with experience tracking KPIs and improving performance • Comfortable managing budgets, expenses, and payment processes • Experience working cross-functionally with logistics, customer support, and commercial teams • Proficiency in both German and English languages WE OFFER • Flexible hybrid working policy (2 days at the office, depending on location) • Company pension scheme. • Lease bike options / JobRad and 25% subsidy for the Deutschlandticket. • Stay happy and healthy with a contribution to your health through the OpenUp platform. • €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport. • Future Bens - Exclusive access to sustainable, healthy products at attractive deals. • Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.