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Fully Remote | Customer Service – Booking Vacations at Destination Knot
Destination KnotNew York·3w ago
Mid LevelFull-timeGoRustRESTAI
Salary Range
$40,000 - $70,000 /year
About the Role
Destination Knot is seeking Customer Service Representatives to assist clients with hotel bookings in a remote work environment. This role involves helping travelers research, plan, and secure accommodations while providing excellent customer service. Comprehensive training and ongoing support are provided to ensure success.
Key Responsibilities
- →Assist clients in selecting and booking hotel accommodations
- →Provide accurate information on hotel amenities, pricing, and availability
- →Respond promptly and professionally to client inquiries via phone, email, or online chat
- →Maintain detailed and accurate records of client interactions and bookings
- →Collaborate with team members to ensure seamless client experiences
- →Stay updated on hotel offerings, travel trends, and industry changes
- →Attend virtual training sessions and team meetings
Requirements
- ✓Strong communication and customer service skills
- ✓Friendly, professional demeanor and positive attitude
- ✓Comfortable working independently and managing time effectively
- ✓Basic computer skills and a reliable internet connection
- ✓Interest in travel and helping clients plan memorable stays
- ✓Previous experience in customer service, hospitality, or sales is a plus but not required
Benefits
- ★Flexible, remote work environment
- ★Full training and access to industry resources and tools
- ★Supportive team culture and mentorship
- ★Income-earning possibilities based on performance
- ★Exclusive travel discounts and perks through industry partners
- ★Personal and professional development opportunities
