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Remote Customer Service Specialist – Hotel Bookings at Destination Knot
Destination KnotAtlanta, Georgia·1w ago
Mid LevelFull-timeGoRustAIGit
Salary Range
$30,000 - $60,000 /year
About the Role
We are looking for a Remote Customer Service Specialist – Hotel Bookings to support clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely and is passionate about delivering outstanding client experiences.
Key Responsibilities
- →Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
- →Provide professional and timely support via email, phone, and messaging platforms
- →Offer personalized hotel recommendations using available tools and client preferences
- →Confirm booking details and ensure accuracy of client itineraries
- →Handle changes, cancellations, and special requests efficiently
- →Build positive client relationships through excellent service and follow-through
- →Stay informed on hotel brands, loyalty programs, promotions, and destination updates
Requirements
- ✓Previous experience in customer service, hospitality, or travel booking preferred
- ✓Strong written and verbal communication skills
- ✓Detail-oriented with the ability to manage multiple bookings at once
- ✓Comfortable working remotely using digital communication and booking platforms
- ✓Friendly, proactive, and solution-focused mindset
- ✓Passion for travel and helping others plan great experiences
- ✓Must be 18 years or older with access to a computer and stable internet connection
Benefits
- ★Flexible, remote work environment
- ★Travel training and professional development resources
- ★Access to exclusive hotel deals and travel planning tools
- ★Supportive team culture with opportunities for growth
- ★Performance-based incentives and travel perks
