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Customer Success Manager - OTC - SOLO (REF5029O) at DeutscheTelekomITSolutions
DeutscheTelekomITSolutionsDebrecen, Pécs, Szeged, hu·6h ago
InternFull-timeRust
Salary Range
$4,896 - $6,624 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a motivated and customer-focused Customer Success Manager to join our Open Telekom Cloud Marketplace team. This role focuses on managing and enhancing the entire customer journey, supporting both marketplace consumers and partners.
Key Responsibilities
- →Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
- →Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
- →Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
- →Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
- →Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
- →Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
- →Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.
Requirements
- ✓No prior extensive experience required, as this is a role for someone eager to grow into a customer success role.
- ✓Ability to work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.
- ✓Strong communication and collaboration skills to work with cross-functional teams including marketing, partner management, and technical support.
