Squad Lead/Product owner - German speaking - 4887E at DeutscheTelekomITSolutions

About the Role

The Product Owner & Squad Lead role combines customer-facing product ownership with hands-on squad leadership. This position acts as a key link between customers, service providers, and internal IT teams, ensuring the stable and efficient operation of multiple squads.

Key Responsibilities

• →Act as the primary interface between customers and the organization
• →Maintain regular communication with customers, including status calls and alignment meetings
• →Translate customer questions, requests, and complaints into clear, actionable solutions
• →Represent the company towards customers during service escalations
• →Perform provider management activities, including daily interaction with service providers and monitoring KPIs
• →Manage financial aspects, including budget-based forecasting
• →Lead and manage dynamically organized squads (typically 8–10 members)
• →Take end-to-end responsibility for the performance and results of the squads
• →Ensure the stability, reliability, and efficiency of IT services and infrastructure
• →Conduct regular one-on-one meetings and performance reviews to support team development
• →Foster a collaborative, inclusive, and high-performing team culture
• →Ensure adherence to Agile principles and ways of working
• →Provide technical guidance and support, ensuring best practices in system administration, networking, and security
• →Support architectural design and review of infrastructure solutions
• →Stay up to date with emerging technologies and industry trends