QA Analyst, Consumer at swordhealth

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com. We are looking for a meticulous and proactive QA Analyst to ensure our new direct-to-consumer mental health user experiences and marketing materials are seamless, reliable, and high-performing. In a 0→1 environment, we move fast—but in the mental health space, "breaking things" isn't an option when it comes to user trust and privacy. As a member of the Consumer Team, you will be the final gatekeeper of quality. You won’t just be following a checklist; you will be designing the entire testing strategy from scratch, ensuring that every new feature, experiment, and landing page provides a "pixel-perfect" experience across all devices. The consumer team is a newly formed team that is building the future of D2C mental health from scratch. The team is a lean, fast-moving team tasked with taking our newest product from stealth to launch within the next few months. We’re currently in the 'pre-launch' phase, looking for builders who thrive in ambiguity and want the autonomy to help drive growth for the product from day zero. What you’ll be doing: • Design the QA Framework: Build our 0→1 testing infrastructure, including manual test plans, and cross-browser/cross-device validation. • Rapid Experimentation Support: Partner with Growth PMs and Frontend Engineers to validate A/B tests and new features at high velocity, ensuring tracking pixels and conversion flows are flawless. • End-to-End Validation: Own the testing lifecycle for our growth features and web experiences—from functional and UI testing to verifying complex API integrations and data privacy standards. • User Advocacy: Think like our users. You will proactively identify UX friction points and edge cases that could prevent a user from successfully navigating their mental health journey. • Bug Tracking and Management: Direct the process of identifying, documenting, and prioritizing bugs. You’ll work across the team to ensure high-priority fixes are deployed before they impact the user experience. What you need to have: • 3+ Years in QA: Proven experience in manual and automated testing for B2C mobile and web products. • The "Growth" Mindset: You understand the urgency of a launch. You can pivot quickly between deep-dive functional testing and rapid "sanity checks" for marketing landing pages. • Technical Proficiency: Comfortable with modern QA tools (e.g., Playwright, Selenium, or Cypress), API testing (Postman), and mobile debugging tools (Xcode/Android Studio). • Obsessive Attention to Detail: You notice the small pixel misalignment, the slightly off-brand hex code, and the edge case that others miss. • 0-1 Mentality: You thrive in the "build phase." You are excited about setting up Jira workflows, test repositories, and documentation from the ground up. • Empathetic Testing: An understanding that our users may be in a vulnerable state. You test for clarity, safety, and ease of use, not just technical correctness. • AI-Forward: You are already using AI to 10x your output, from scripting to visual assets. To ensure you feel good solving a big Human problem, we offer: • A stimulating, fast-paced environment with lots of room for creativity. • A bright future at a promising high-tech startup company. • Career development and growth, with a competitive salary. • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare. • A flexible environment where you can control your hours (remotely) with unlimited vacation. • Access to our health and well-being program (digital therapist sessions). • Remote or Hybrid work policy. • To get to know more about our Tech Stack, check here. Portugal - Sword Benefits & Perks: • Health, dental and vision insurance • Meal allowance • Equity shares • Remote work allowance • Flexible working hours • Work from home • Discretionary vacation • Snacks and beverages • English class Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.