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Entry LevelFull-time
Salary Range
$11,475 - $15,525 /year
This salary is estimated based on similar roles. The actual salary may vary.
dxFeed B2C Support:
The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications. 
Responsibilities:
• Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.
• Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.
• Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.
• Documenting common support procedures for future reference.
• Testing data integration into new applications and promptly reporting any found issues.Benefits:
• FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.
• Education and training in the subject area.
• Opportunity to develop technical skills.
• Friendly team, which is always ready to support a trainee.
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About Devexperts
Devexperts is a technology company specializing in the development of innovative software solutions for the financial and trading industries. Headquartered in multiple locations, including Switzerland and Ukraine, the company has established itself as a key player in the fintech sector since its inception. With a focus on cutting-edge technology, Devexperts provides tools and platforms that enhance trading efficiency and connectivity, catering to the evolving needs of modern financial markets. The company’s expertise spans across algorithmic trading, brokerage services, and custom software development, making it a trusted partner for institutions and individual traders alike. The company’s main products include the Xelerated Trading Platform, a high-frequency trading solution, and the Xelerated Brokerage Platform, designed for brokerage firms seeking robust, scalable technology. These platforms are known for their low latency, high reliability, and advanced analytical capabilities, enabling users to execute trades with precision and speed. Devexperts also offers custom development services, integrating tailored solutions to meet specific client requirements. Their target audience primarily consists of financial institutions, brokerage firms, hedge funds, and individual traders who demand high-performance trading infrastructure. Notably, Devexperts has achieved significant recognition for its technological innovations, holding multiple patents and maintaining a strong presence in the global trading technology market. The company’s commitment to excellence and continuous innovation positions it as a leader in the fintech industry, delivering solutions that drive efficiency and competitive advantage.
