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SeniorFull-timeAWSAzure
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an L3 Engineer to join our expanding team. This role involves providing advanced technical support, troubleshooting complex issues, and ensuring the stability and performance of IT systems. The engineer will collaborate with cross-functional teams to implement innovative solutions.
Key Responsibilities
- →Provide remote support to clients, solving complex and non-complex problems to minimize system downtime and loss of productivity.
- →Manage support tools to manage and track tickets and customer issues.
- →Serve as the primary escalation point for Level 1 and Level 2 support staff.
- →Perform advanced troubleshooting of supported services.
- →Escalate issues to management as appropriate.
- →Manage set-up activities for small to medium scale deployments/projects.
- →Complete standard set-up activities for computers, printers, and other ICT systems in line with Service Level Agreements.
- →Monitor the performance of systems and assist with the identification of potential issues and propose solutions.
- →Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes.
- →Maintain effective external relationships with vendors, consultants, and service providers.
- →Research and test new product offerings which may become part of our service offerings.
- →Document support-related processes and procedures (SOP).
- →Think creatively to identify ways to improve efficiencies, reduce complexity, and increase security.
Requirements
- ✓Security-focused with in-depth knowledge of Security Best Practices.
- ✓Experience with Microsoft Security Suite, including Microsoft Defender, Microsoft Sentinel, Microsoft Lighthouse, Microsoft Purview, Microsoft Entra, Microsoft Intune.
- ✓Microsoft Windows Operating Systems (Windows 10 and newer).
- ✓MS Windows Server: 2012, 2016, 2019, 2022.
- ✓Remote Desktop Server Implementations.
- ✓Network Infrastructure – experience with Switches, VLANs, Wireless Access Points, VPN, DNS, Routers, Bridging.
- ✓Security Infrastructure – experience with Firewalls (SonicWall, Fortinet, Cisco); Spam Filtering Solutions, Web Filtering Solutions, Endpoint Protection.
- ✓Virtualization – experience deploying, maintaining, and supporting virtualized (Hyper-V & VMware) environments.
- ✓Cloud – Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud.
- ✓Backup setups such as Arcserve, Veeam, Azure Backup.
- ✓Experience with scripting languages and technologies (VBScript, PowerShell, etc.).
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