LEASE ADMINISTRATOR at Distro

About the Role

The Centralized Leasing Specialist supports a portfolio of residential communities across multiple markets. This position manages incoming leads, conducts virtual and phone tours, guides applicants through the leasing process, and converts qualified prospects into signed leases.

Key Responsibilities

• →Respond promptly to inbound leads via phone, email, text, and online platforms
• →Conduct engaging virtual and phone tours, showcasing community features and benefits
• →Convert inquiries into scheduled appointments and completed leases
• →Maintain accurate guest cards, lead tracking, and follow-up workflows in CRM systems
• →Support pricing, concessions, and promotional strategies as directed by portfolio leadership
• →Deliver timely, professional, and empathetic communication to all prospects
• →Execute consistent follow-up according to established cadence standards
• →Manage all applicant communications from initial inquiry through lease signing
• →Guide prospects through the application process, ensuring all documentation and fees are complete
• →Review applications for accuracy and compliance with qualification standards
• →Maintain organized and compliant lease files
• →Verify applicant information including income, identification, rental history, and renter’s insurance
• →Prepare and manage lease agreements, coordinating electronic signatures
• →Send move-in communications, including welcome letters and utility setup instructions
• →Audit guest cards, applications, and leases for accuracy and compliance
• →Track and report on leasing activity, conversion rates, and lead source performance
• →Partner with onsite teams to ensure smooth transitions from leasing to property management
• →Monitor and resolve leasing escalations in Elise AI every 2 hours
• →Support portfolio-wide initiatives such as renewal campaigns and resident retention programs