Senior Atlassian Platform Engineer at Doordashusa

About the Team The Enterprise Systems team is responsible for the systems and tools that power our global workforce, keeping everything running, integrated, and scalable across DoorDash, Wolt and Deliveroo. We're a distributed team embedded in the Global IT organization, working closely with partners across Engineer, Finance, People, Security, and IT Operations. About the Role We are looking for a Senior Atlassian Platform Engineer to join our Enterprise Systems team. In this role, you will own the administration, integration, and evolution of our Atlassian toolset, including a migration from Freshservice to Jira Service Management, while contributing to broader automation and workflow modernization across the business. You're excited about this opportunity because you will… • Administer, integrate, and optimize our Atlassian suite (Jira, Jira Service Management, Confluence) and co-lead the migration from Freshservice • Design and execute tool migrations and improvements across internal business functions • Build and maintain automation using GitHub, Terraform, YAML, and Python • Support core enterprise platforms including Google Workspace, Okta, and Slack • Partner with stakeholders across IT, Eng, HR, Finance, and Security to ensure tools are aligned to business needs • Drive adoption of AI tooling in IT operations and help define how we apply automation and intelligence at scale We're excited about you because… • You have 4–7 years of hands-on Atlassian administration experience in enterprise environments • You have deep expertise in Jira, Jira Service Management, Confluence, and Atlassian Cloud — including configuration, integration, and migration • You're comfortable working across time zones and collaborating with globally distributed teams • You have experience with Atlassian REST APIs, service accounts, and scripting-based automation (Python or similar) • You have exposure to infrastructure as code (Terraform) and scripting languages (Python, YAML) • You're familiar with enterprise tools like Google Workspace, Okta, and Slack • You communicate clearly, work autonomously, and can drive technical projects from start to finish • You're genuinely excited about applying AI to real business workflows — not just experimenting with it, but shipping it Nice to haves: • Experience with follow-the-sun support models or distributed on-call coverage • Familiarity with IT service management frameworks • Prior experience with Freshservice or other ITSM platforms Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado.$119,000—$175,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.