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ManagerFull-timeAgileGitAI
Salary Range
$123,000 - $175,000 /year
About the Role
We are looking for a highly organized, customer-obsessed Product Operations Manager for our 4W Product Group in Mountain View, CA. This pivotal role ensures exceptional customer experience and operational efficiency for our connected vehicle products.
Key Responsibilities
- →Contribute to building the Customer Support Operations, collaborating with support engineers, providing product information, enabling effective troubleshooting, and streamlining escalations.
- →Own the creation and maintenance of comprehensive FAQs, product manuals, and knowledge base articles for customers and internal teams.
- →Build and scale the localization process as we launch multiple languages across the globe.
- →Lead certain key projects for product launches and feature rollouts, ensuring smooth execution and cross-functional alignment.
- →Analyze workflows, identify inefficiencies, and recommend/implement tools and best practices to optimize product operations.
- →Establish and manage systems to collect, analyze, and synthesize customer feedback.
Requirements
- ✓4+ years in Product Operations, Customer Operations, Project Management, Localization of products or similar, and a total of 7+ years of professional experience.
- ✓Deep passion for understanding customer needs and advocating for their experience.
- ✓Strong ability to collect, interpret, and synthesize data to identify trends and opportunities.
- ✓Proven ability to design, implement, and optimize scalable processes.
- ✓Familiarity with mobile apps, cloud services, and connected vehicle features.
- ✓Strong ability to build relationships and influence cross-functional teams.
- ✓Self-motivated, highly organized, and effective in a fast-paced environment.
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