Technical Account Manager - Enterprise Clients at scaleway

scaleway

Paris·2h ago

ManagerFull-timeRustKubernetesTerraformAI

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Account Manager to join our team at Scaleway, a leading provider of sovereign cloud solutions. This role focuses on supporting our largest clients, ensuring excellence in delivery, technical performance, and product adoption.

Key Responsibilities

→Act as the operational and technical project lead for your portfolio of Enterprise clients
→Ensure SLA follow-up, incident management, RCA coordination, and roadmap alignment
→Drive technical adoption and ensure optimal usage of Scaleway products (IaaS, PaaS, AI, etc.)
→Advise clients on cloud architecture, scalability, availability, and cost optimization (FinOps approach)
→Coordinate internally with Support, Engineering, and Product teams to guarantee delivery excellence
→Co-lead Quarterly Service Reviews and executive steering committees with C-Level stakeholders
→Manage critical incidents and crisis situations with composure and leadership
→Collect, structure, and prioritize product feedback based on concrete client use cases
→Contribute to the industrialization and continuous improvement of TAM processes
→Support clients in cloud migration projects (on-prem to cloud or cloud-to-cloud)

Requirements

✓5+ years of experience in a technical consulting or high-level customer engineering role
✓Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform)
✓Strong Linux system administration and networking fundamentals
✓Ability to operate in SecNumCloud or highly regulated environments
✓Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite)
✓Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures
✓Excellent communication skills in both French and English (written and spoken)
✓Strong consulting posture with the ability to engage CTOs and senior stakeholders
✓Analytical mindset with a structured, solution-oriented approach
✓Resilience under pressure, especially during critical incidents
✓Empathy, diplomacy, and strong client relationship management skills