IT Help Desk Support Engineer at Drivewealth

DriveWealth is a global B2B financial technology organization dedicated to democratizing access to financial independence around the world. Our mission is realized through an API-based platform, empowering our partners to offer seamless investing and trading experiences to clients worldwide, all from their mobile devices. Our technology provides partners with a modern, extensible toolkit, enabling traditional investment workflows and innovative techniques like fractional share ownership. DriveWealth has evolved into a global platform offering trading of US equities, mutual funds, ETFs, fixed income, and options. We seek enthusiastic professionals to contribute diverse perspectives and experiences to our Brokerage-as-a-Service platform. Our culture blends the pace and opportunity of a tech start-up with the impact, stability, and significance of Wall Street. We encourage creativity and experimentation while ensuring institutional-grade execution and regulatory compliance in everything we do. We value diversity and inclusion, celebrating the unique differences of our employees as we scale and grow together. We’re guided by operating principles grounded in accountability, teamwork, integrity, and solutions built to scale. Join us! About the Role DriveWealth is seeking a highly motivated IT Support Engineer to join our growing Technology team in our NYC office (hybrid). This role supports a global workforce and plays a critical part in maintaining secure, scalable, and efficient IT operations across the organization. This is not a traditional helpdesk role. We are looking for a hands-on engineer who can operate across all levels of support — from daily ticket resolution to project execution and workflow automation. You will help scale IT processes in a fast-paced fintech environment where security, access control, and operational excellence are essential. In this role, you will take ownership of core IT functions including onboarding/offboarding, identity and access management, endpoint administration, SaaS application support, and office technology operations while continuously improving workflows, automation, and documentation. What You’ll Do • Provide Tier 1–3 technical support for a global user base across macOS and Windows environments, resolving access requests, incident tickets, and endpoint issues through ServiceNow. • Manage end-to-end onboarding and offboarding processes, including provisioning and deprovisioning access in Okta, Active Directory, Google Workspace, Slack, and other cloud-based SaaS platforms. • Administer and support Okta (SSO, MFA, lifecycle management), Active Directory, Google Workspace, Slack, and JumpCloud. • Own hardware lifecycle management including asset tracking, deployment, recovery, inventory controls, and hardware procurement. • Support and maintain Zoom Rooms and conference room technology, troubleshooting AV, connectivity, and room systems as needed. • Work with external vendors for hardware procurement, equipment setup, office IT infrastructure, and related services. • Participate in project work such as new system implementations, workflow automation initiatives, endpoint security enhancements, and process improvements. • Collaborate with other teams across the firm to support business initiatives and deliver reliable IT services. • Create and maintain clear documentation, runbooks, and process workflows to support operational maturity and growth. What You’ll Need • 3–5 years of experience in IT Support or Systems Administration within a fast-paced, high-growth environment • Strong hands-on experience supporting both macOS and Windows systems • Experience working with Okta, ServiceNow, Active Directory, Google Workspace, Slack administration, and JumpCloud (preferred) • Experience supporting Zoom Rooms or similar conference room technologies • Experience managing hardware procurement and coordinating with IT vendors • Familiarity with cloud-based SaaS application administration and identity/access management best practices • Strong troubleshooting skills across endpoints, SaaS applications, networking basics, and office AV systems • Excellent communication skills with the ability to support users at all levels, including executive leadership • Experience in fintech or other regulated environments is a plus • An ownership mindset, strong documentation habits, and a proactive, automation-first approach to IT operations Applicants must be authorized to work for any employer in the U.S. DriveWealth is unable to sponsor an employment Visa at this time. Special Knowledge (Nice to Have, But Not Rqequired) • Experience with Amazon Web Services • Experience with Linux and writing scripts to extract and transform data • Multiple years experience in fin-tech specifically Post Trade, Payment or SaaS Compensation Compensation package offerings are based on candidate experience and technical qualifications, as it relates to the role. These are identified and determined throughout your interviewing experience. Please note: this role is expected to come into our office on a cadence set by the Hiring Manager/Team. New York, NY (Hybrid) Pay Range$120,000—$140,000 USDBenefits • Competitive medical, dental, and vision insurance options • Mental health resources • Generous paid time off with observed holidays (varies per country) • Paid parental leave for biological and adoptive parents • Up to $2,500 or local equivalent each year to invest in continued education and personal development • Up to $900 each year or local equivalent for fitness and wellness reimbursement • Company-provided phone (varies by country) • For HQ in-office employees, a daily lunch stipend, unlimited snacks, and engaging office space in the Financial District • Pre-tax commuter benefits (US only) • Employer 401K match (US only) Benefit offerings vary based on country and are subject to change. Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [Upgrade to PRO to see contact]. Agency Disclaimer DriveWealth does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other organization location. DriveWealth is not responsible for any fees related to unsolicited resumes.