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ManagerFull-timeRustGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an ERP Customer Success Manager to join DualEntry, a fast-growing AI startup revolutionizing the ERP market. This role involves owning end-to-end ERP implementations and building long-term customer relationships.
Key Responsibilities
- →Own end-to-end ERP implementations and long-term customer relationships
- →Deliver best-in-class onboarding, go-live execution, and ongoing customer experience excellence
- →Collaborate with founders, product, and engineering teams to shape the roadmap based on real customer feedback
- →Establish and evolve implementation methodologies, processes, and operational standards
- →Challenge the status quo of what world-class ERP customer success looks like
- →Drive outcomes that meaningfully accelerate customer adoption and satisfaction
Requirements
- ✓3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
- ✓Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
- ✓Deep understanding of ERP systems, finance workflows, and implementation best practices
- ✓Customer-service extraordinaire who loves solving complex problems
- ✓Thrive in fast-moving, early-stage environments with high ownership
- ✓Expertise in Accounting, audit, ERP systems, CPA
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