Account Manager, Customer Success - (Retention & Renewals) - 951 at economicmodeling

economicmodeling

Remote (Work From Home) US·1w ago

ManagerFull-timeRustReact

Salary Range

$88,400 - $119,600 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Account Manager to join Lightcast, a global leader in labor market insights. This role focuses on managing client relationships in the higher education sector, driving retention, renewals, and long-term account growth.

Key Responsibilities

→Retention & Renewal Ownership
→Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention.
→Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations.
→Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements.
→Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement.
→Account Strategy & Relationship Management
→Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers.
→Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes.
→Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals.
→Customer Success & Adoption
→Ensure successful onboarding, adoption, and time-to-value to support long-term retention.
→Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations.
→Partner cross-functionally to resolve issues that could impact renewal or long-term account health.
→Growth & Expansion
→Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs and institutional priorities.
→Support expansion conversations while maintaining ownership of the overall client relationship.

Requirements

✓3+ years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment.
✓Demonstrated experience owning renewals and retention, including renewal planning and pricing discussions.
✓Experience managing annual and multi-year contracts strongly preferred.
✓Experience supporting higher education or similarly complex, relationship-driven customers preferred.
✓Strong communication, negotiation, and relationship-management skills.
✓Comfortable using data, reporting, and presentations to support renewal and account strategy conversations.
✓Highly organized, proactive, and accountable for outcomes.