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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Ennoble Care is seeking a dynamic Program Operations Manager to lead and optimize care coordination and operations across the Empassion program. This role is pivotal in ensuring seamless, high-quality care delivery between providers and the care coordination team.
Key Responsibilities
- →Oversee daily operations of the Empassion program, including patient intake and care coordination
- →Design and implement scalable workflows and protocols that support program expansion and clinical excellence
- →Monitor performance metrics and drive continuous improvement in care coordination outcomes
- →Directly supervise Care Coordination Team Leads and support their professional development
- →Ensure telehealth follow-ups, Empassion Service Request, and hospice transitions are completed efficiently and compassionately
- →Facilitate timely and accurate communication between providers, care coordinators, and patients
- →Partner with the Clinical Operations Lead to align clinical and operational goals
- →Maintain strong relationships with providers to support scheduling efficiency and satisfaction
- →Conduct regular audits and quality checks to uphold care and operations standards
Requirements
- ✓Bachelor's in Healthcare Administration or related field required; Master's degree preferred
- ✓2+ years in healthcare operations
- ✓Care coordination and scheduling team management experience required
- ✓Palliative, hospice, home-based experience preferred
- ✓Experience in oversight of intake, scheduling, and workflow processes required
Benefits
- ★Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability
- ★Paid Time Off
- ★Paid Office Holidays
- ★Paid Sick Time
- ★401(k) with up to 3% company match
- ★Referral Program
- ★Payactiv: pay-on-demand
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