Head of Operations at Eucalyptus

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. • Supported over 350k patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS. • Tailored our offering to thousand of patients in Germany and Japan About the role (What you'll be doing) We’re looking for a hands-on Head of Operations (f/m/d) to lead and scale our operational footprint across Germany. This is a hands-on, execution-first leadership role at the core of the business. You will be the operational right-hand to the General Manager and owning the systems, processes, and teams that enable us to scale. That means making identifying bottlenecks early, building high-performance teams, and designing operational systems that allow us to scale without compromising on quality, safety, or care. While Eucalyptus is already operating at significant scale globally, Germany is one of our largest and fastest-growing markets — with a clear path to becoming a $200m+ ARR business. You’ll own and drive critical operational pillars across the German business: How you will operate: • Lead and develop a team of direct reports, overseeing an organisation of 20+ people across the operational functions. • Patient Operations: Own patient operations performance end-to-end, ensuring a seamless experience across all touchpoints (support, medical, and coaching) • Clinical Operations: Oversee clinical operations performance, ensuring quality and safety scale alongside growth while proactively managing headcount and capacity • Supply Chain Operations: Own end-to-end performance of supply chain and fulfilment, ensuring timely, accurate prescription dispensing and delivery at scale • Own delivery against all core operational SLAs and KPIs, ensuring consistent, high-quality execution across teams • Drive focus, accountability, and performance through clear rituals, reporting, and stakeholder communication • Design and evolve a high-performing operations organisation About you (Who you are) Skills and experience: • 7–12 years experience in high-growth, operational environments (e.g. marketplace, logistics, D2C, healthtech) • You have directly owned and moved a core KPI — not just contributed to it • Proven experience scaling operations through step-changes (2x business from a strong run-rate) • Hands-on operator: comfortable going from problem → execution and getting into the details when needed • Experience leading teams of ~5–30 people (or equivalent ownership as a senior IC) • Highly data-driven: able to identify key levers and make decisions based on signal, not noise • Fluent in German and English Behaviours and attitudes: • You act like an owner: You take full accountability for outcomes and hold a high bar for yourself and others • You are execution-first: You move quickly from problem to solution and focus on impact over perfection • You scale through systems and people: You build teams and processes that enable growth without linear effort • You stay calm in complexity: You bring structure, clarity, and prioritisation in fast-moving environments Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. **Compound, focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime. Here’s what makes joining Euc unique: • What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in Germany • Be an owner – Equity for everyone means you share in our success. • Shape your career – Access annual learning budgets and three days of professional development leave, peer shadowing, and global knowledge-sharing culture. • Support at every stage – Enjoy 28 days of annual leave, wellness allowance, and 3 weeks of work-from-anywhere per year. • Work where well-being matters – Enjoy hybrid work focused on impact, an energising office, and regular socials. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.